Privacy Policy

1. General Information

This Privacy Policy applies to personal data collected through our website, in person, by phone, or via third-party partners such as finance providers. AL Prestige Cars is a registered business operating in the United Kingdom.

2. Information We Collect

We may collect and process the following personal data:

Name, contact number, and email address
Home address and proof of ID (for finance or vehicle delivery)
Vehicle details for part exchange or purchases
Financial and employment information (for finance applications)
IP address, browser type, and device data when using our website

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage vehicle sales, part exchanges, and delivery services
To process finance applications and liaise with third-party finance providers
To contact you with service updates, quotes, or responses to enquiries
To improve our website, services, and customer experience
To comply with legal or regulatory obligations

4. Sharing Your Data

We may share your personal data with trusted third parties, including:

Finance partners, such as Blue Motor Finance
Delivery partners, if delivery services are requested
Legal and regulatory authorities, when required by law

We do not sell your data to third parties.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, or reporting obligations. When your data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your data where applicable
Object to or restrict how we process your data
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details below.

7. Cookies & Website Tracking

Our website uses cookies to enhance user experience and collect statistical data. By using our site, you consent to the use of cookies unless you disable them in your browser settings.

8. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, or loss.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before submitting any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.

11. Contact Us

If you have any questions or requests related to your personal data or this policy, please contact us:

📧 Email: alprestigecarsltd@gmail.com
📍 Address: 151-157, Bitterne Road West, Southampton Hampshire

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AL PRESTIGE CARS LTD is authorised and regulated by the Financial Conduct Authority, FRN: 936370. All finance is subject to status and income. Written Quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantee may be required.

There are several ways to make a complaint. You can contact us on the phone or face to face, or you can send your enquiry to us in a letter or an email to AL PRESTIGE CARS LTD – alprestigecarsltd@gmail.com. Upon receipt, we will refer your complaint to the individual/department best equipped to respond to your complaint.

Your complaint will be thoroughly investigated and we will provide you with the outcome of such investigations as soon as possible (please allow 7–10 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.

If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter.

You can contact them:

By phone: 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By e-mail: complaint.info@financial-ombudsman.org.uk